Reviews
She has been patients with us as well as other Hawley team members: Charlie, Abby, and Madeline. I hope I'm not forgetting someone, but everyone is very helpful and responsive!”
“Justin came out today with Pablo to check on our system. It was just installed three days ago, and we had some questions about the thermostat and how to properly operate it. We had an excellent tutorial the evening of the installation but we didn't retain all the information. Justin and Pablo were patient with our questions and helped us understand everything better! Hawley has an excellent team of people!”
“We had a superb installation team: Carlos, Catlin, Brayden, and there may have been others we don't know the names of. They all did a bangup job!!! They were here until early evening because of intermittent periods of heavy rain, yet they remained diligent and faithful to the task at hand. They answered any questions we had throughout the process. In the last hour or so Carlos went over all the details of the new thermostat, downloading the Hawley app, and how to navigate it. He was VERY patient. While he was doing that Catlin was finalizing everything with the installation of the heat pump and backup gas furnace, testing everything to make sure it worked correctly and communicating with Carlos before the team was done and ready to leave. The entire Hawley Air team from beginning to end has been super professional and very available to us with any questions. We would recommend them to anyone!!”
“Travis was our comfort advisor. He was excellent spent two hours doing an extremely thorough load test, which involved going in the attic, in the crawl space, inside the house, and all around the outside of the house. He answered ALL questions we had with complete patience and welcomed us to contact him if we needed more information. He was extremely professional. We would recommend Hawley Air to anyone needing a new heat pump or furnace or just overall maintenance twice a year if you want to be totally taken care of and sure that everything is done right!”
“Hawley Air was wonderful! I had Kendrick service my system, but he gave me confidence that all your technicians would do an excellent job. I had pretty much lost trust in HVAC service people in general. Especially after the replacement of a propane system with a heat pump at the beginning of the year. Not only was the new system costly power-wise, it wasn’t even functioning well. It was not keeping my house cool even though it was running constantly. I had the same issues with it during the winter.
I was just getting excuses from the company who had done the install. “It was my house’s fault because I have high ceilings.” “It was Duke power’s fault and I shouldn’t trust their billing.” I had been thinking that I should get a second opinion, but I kept putting it off, believing that nothing would help. The latest heat wave made me desperate, and when I received a flyer in the mail from Hawley, I gave them a call. And I am so thankful I did!
Kendrick arrived the next day, and he meticulously checked out both my systems since I have two. He determined that I was having problems with the new system because the wrong size filter box was installed! It wasn’t the size recommended by the manufacturer, and it wasn’t large enough to do the job.
The new part was ordered, and Kendrick was back the next week for the install and a complete service on all my units. He did an excellent job, and I can’t believe the difference!! My air is actually functioning! It’s working! And the unit isn’t running constantly. It actually shuts off when the outside temp goes down. I am looking forward to seeing what this repair will do for my winter heating. I know it will make a huge difference! I can’t recommend Hawley or Kendrick more highly! They are an exceptional company with the most professional business practices I ever seen in an HVAC company. They really care about customer satisfaction. My old company gave me nothing but excuses or completely ignored me as an annoyance when I complained. I have already recommended Hawley to family and friends. .”
“Charlie and Jacob Dodds – exceptional.”
“As scheduled 3 young men arrived right on time for my system cleaning, Landon, Jonathan and Donavon. They were professional and respectful of my home, wearing shoes covers upon entering. They explained every detail of the process and what I could expect. They completed the whole cleaning process in a few hours. I could tell the difference in the air quality almost immediately. I am very happy with the service I received and the gentlemen who performed it. I highly recommend Hawley Air for your HVAC needs!”
“Can’t say enough about the prompt and efficient job Hawley did replacing my heat pump!”
“I called Hawley first thing on a Monday morning after my A/C stopped over the weekend. With in 2 hours Jacob was standing on my doorstep. He listened to the issue I was having, inspected everything ( indoor/outdoor) units, made all necessary repairs! Cool air blowing in no time. He also offered suggestions for future service and prevention. Hawley Air is an exceptional company with knowledgeable employees, they are always prompt and professional. Pricing is very competive with the market. I highly recommend them for any HVAC needs.”
“Our services began on 6/2 with the technicians, Jacob and Scott coming to do our bi-annual maintenance. Jacob shared with us that last year Mitchell put in several pounds of Freon and again this year the Freon was low. He shared he couldn’t find the leak and recommended a repair or replacement. He then referred Travis Duggins from Hawley Air to share with us our options. Due to several situations related to the old HVAC system, we decided replacement. On Friday morning a full crew came to install our new system. The lead Joseph Riggan, team members Austin Adams, Noah Sowden, and Pablo Solis-Nazario spent 5 + hours installing the entire new HVAC system. Branden Hawley contributed by making sure the electrical system was working perfectly. Overall, we were very very pleased with the equipment and services we received. Each Hawley Air team member we interacted with were professional, efficient and very friendly to work with. We trust the services Hawley Air provides.”