Reviews
We recently had a brand-new HVAC system installed, and unfortunately, our experience has been awful. Our bottom unit stopped working several weeks ago. While Hawley Air was here inspecting the system, something also went wrong with the top unit.
We spent $15,000 on a new system, in addition to spending money to fix the other system, and now, just a week and a half later, the new system is already not working.
For that kind of money, we expected a reliable system and much better service. We are extremely disappointed with how this entire situation has been handled and with the quality and reliability of a system that was just installed. We are hoping Hawley Air will come out as soon as possible and get this issue fixed.”
“The service was awesome from the lady I talked to on the phone which made the appointment so promptly and very nice with all the updates and image of the tech coming. But that’s not all the techs name was Jacob and very professional and trustworthy I am not sure if all the techs are like this young man but I was very impressed with the way he diagnosed the unit and was even more impressed by the professional level and kind I will use Hawley again for sure. FIVE STAR SERVICE”
“Devin was awesome! He was very thorough and easy to understand and answered any questions that I had. Friendly and polite, and spent time going over results.
This is why I refer all of my buyers to go with you guys!”
“Hawley’s Air is just the best. Another excellent service tech in Zach today, His sharp eye saved us money when he realized a cell had been replaced at our last inspection, recorded by hand on the unit, but not recorded in the computer. God bless them both. Zach and the earlier fellow. My house is cooler and cleaner because of all of you. Thank you always. In”
“Ginger has kept us updated with emails regarding a rebate and also being helpful to send someone out when we needed extra training on the new thermometer.
She has been patients with us as well as other Hawley team members: Charlie, Abby, and Madeline. I hope I'm not forgetting someone, but everyone is very helpful and responsive!”
“Justin came out today with Pablo to check on our system. It was just installed three days ago, and we had some questions about the thermostat and how to properly operate it. We had an excellent tutorial the evening of the installation but we didn't retain all the information. Justin and Pablo were patient with our questions and helped us understand everything better! Hawley has an excellent team of people!”
“We had a superb installation team: Carlos, Catlin, Brayden, and there may have been others we don't know the names of. They all did a bangup job!!! They were here until early evening because of intermittent periods of heavy rain, yet they remained diligent and faithful to the task at hand. They answered any questions we had throughout the process. In the last hour or so Carlos went over all the details of the new thermostat, downloading the Hawley app, and how to navigate it. He was VERY patient. While he was doing that Catlin was finalizing everything with the installation of the heat pump and backup gas furnace, testing everything to make sure it worked correctly and communicating with Carlos before the team was done and ready to leave. The entire Hawley Air team from beginning to end has been super professional and very available to us with any questions. We would recommend them to anyone!!”
“Travis was our comfort advisor. He was excellent spent two hours doing an extremely thorough load test, which involved going in the attic, in the crawl space, inside the house, and all around the outside of the house. He answered ALL questions we had with complete patience and welcomed us to contact him if we needed more information. He was extremely professional. We would recommend Hawley Air to anyone needing a new heat pump or furnace or just overall maintenance twice a year if you want to be totally taken care of and sure that everything is done right!”
“Hawley Air was wonderful! I had Kendrick service my system, but he gave me confidence that all your technicians would do an excellent job. I had pretty much lost trust in HVAC service people in general. Especially after the replacement of a propane system with a heat pump at the beginning of the year. Not only was the new system costly power-wise, it wasn’t even functioning well. It was not keeping my house cool even though it was running constantly. I had the same issues with it during the winter.
I was just getting excuses from the company who had done the install. “It was my house’s fault because I have high ceilings.” “It was Duke power’s fault and I shouldn’t trust their billing.” I had been thinking that I should get a second opinion, but I kept putting it off, believing that nothing would help. The latest heat wave made me desperate, and when I received a flyer in the mail from Hawley, I gave them a call. And I am so thankful I did!
Kendrick arrived the next day, and he meticulously checked out both my systems since I have two. He determined that I was having problems with the new system because the wrong size filter box was installed! It wasn’t the size recommended by the manufacturer, and it wasn’t large enough to do the job.
The new part was ordered, and Kendrick was back the next week for the install and a complete service on all my units. He did an excellent job, and I can’t believe the difference!! My air is actually functioning! It’s working! And the unit isn’t running constantly. It actually shuts off when the outside temp goes down. I am looking forward to seeing what this repair will do for my winter heating. I know it will make a huge difference! I can’t recommend Hawley or Kendrick more highly! They are an exceptional company with the most professional business practices I ever seen in an HVAC company. They really care about customer satisfaction. My old company gave me nothing but excuses or completely ignored me as an annoyance when I complained. I have already recommended Hawley to family and friends. .”
“Charlie and Jacob Dodds – exceptional.”